Shipping Policy

At Stable & Stitch, every order is carefully prepared with quality and attention to detail. As many of our products are personalised or embroidered to your specifications, please allow sufficient time for us to create your order before it is dispatched.

Order Processing

Personalised and embroidered items are typically produced within 5–10 working days.
Non-personalised items are usually dispatched within 2–5 working days, subject to stock availability.
During busy periods, including holidays and major equestrian events, production times may be slightly longer. If this happens, we will keep you informed.

UK Delivery

We currently deliver throughout the United Kingdom using trusted courier and postal services.

Delivery options are calculated at checkout based on the size and weight of your order. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Estimated delivery times after dispatch:

Standard Delivery: 2–4 working days
Express Delivery (where available): 1–2 working days

Please note that delivery times are estimates and cannot be guaranteed.

International Shipping

We are happy to ship internationally to selected destinations.

International shipping costs are calculated at checkout. Delivery times vary depending on the destination and local customs processing.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Personalised Orders

As all personalised and embroidered products are made to order, production will only begin once your order has been confirmed. Please ensure that all spelling, names, initials, colours, and embroidery details are correct before completing your purchase.

If we need clarification regarding your order, production may be delayed until we receive your response.

Shipping Delays

While we make every effort to dispatch orders within our stated timescales, occasional delays may occur due to courier issues, adverse weather, supply chain disruptions, or periods of exceptionally high demand. We appreciate your patience and understanding should this happen.

Lost or Damaged Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible, ideally within 48 hours of delivery or the expected delivery date.

Please include:

Your order number
Your name
Photographs of any damaged items or packaging (where applicable)

We will work with the courier to resolve the issue and arrange a replacement or suitable solution where appropriate.

Incorrect Delivery Information

Please ensure your delivery address is accurate when placing your order. Stable & Stitch cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address details supplied by the customer.

Contact Us

If you have any questions about your order or delivery, please don't hesitate to get in touch. We're always happy to help and will do our best to ensure your order reaches you safely and on time.

Shipping Policy

Shipping Policy

At Stable & Stitch, every order is carefully prepared with quality and attention to detail. As many of our products are personalised or embroidered to your specifications, please allow sufficient time for us to create your order before it is dispatched.

Order Processing

Personalised and embroidered items are typically produced within 5–10 working days.

Non-personalised items are usually dispatched within 2–5 working days, subject to stock availability.

During busy periods, including holidays and major equestrian events, production times may be slightly longer. If this happens, we will keep you informed.

UK Delivery

We currently deliver throughout the United Kingdom using trusted courier and postal services.

Delivery options are calculated at checkout based on the size and weight of your order. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Estimated delivery times after dispatch:

Standard Delivery: 2–4 working days

Express Delivery (where available): 1–2 working days

Please note that delivery times are estimates and cannot be guaranteed.

International Shipping

We are happy to ship internationally to selected destinations.

International shipping costs are calculated at checkout. Delivery times vary depending on the destination and local customs processing.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Personalised Orders

As all personalised and embroidered products are made to order, production will only begin once your order has been confirmed. Please ensure that all spelling, names, initials, colours, and embroidery details are correct before completing your purchase.

If we need clarification regarding your order, production may be delayed until we receive your response.

Shipping Delays

While we make every effort to dispatch orders within our stated timescales, occasional delays may occur due to courier issues, adverse weather, supply chain disruptions, or periods of exceptionally high demand. We appreciate your patience and understanding should this happen.

Lost or Damaged Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible, ideally within 48 hours of delivery or the expected delivery date.

Please include:

Your order number

Your name

Photographs of any damaged items or packaging (where applicable)

We will work with the courier to resolve the issue and arrange a replacement or suitable solution where appropriate.

Incorrect Delivery Information

Please ensure your delivery address is accurate when placing your order. Stable & Stitch cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address details supplied by the customer.

Contact Us

If you have any questions about your order or delivery, please don't hesitate to get in touch. We're always happy to help and will do our best to ensure your order reaches you safely and on time.