Refund Policy

Stable & Stitch Refund Policy

At Stable & Stitch, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging, tags, and accessories (where applicable).
Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Refundable Items

The following items cannot be returned or refunded unless they are faulty or incorrect:

Personalised or custom-made products.
Gift cards.
Digital products or downloadable content.
Clearance or final sale items (where clearly marked).

Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We may request photos to help resolve the issue quickly.

Once confirmed, we will offer a replacement, repair (where appropriate), or a full refund, including any applicable shipping costs.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been started or dispatched. Once an order has bee started, it must be returned in accordance with this policy.

How to Request a Return

To request a return or report an issue with your order, please contact us with:

Your order number.
A brief description of the issue.
Photos (if the item is damaged or incorrect).

Email: stableandstitch@gmail.com

We aim to respond to all enquiries within 2 business days.

Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws. If you are purchasing from the UK, your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain unaffected.

Refund Policy

Stable & Stitch Refund Policy

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At Stable & Stitch, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, items must:

Be unused and in their original condition.

Include all original packaging, tags, and accessories (where applicable).

Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Refundable Items

The following items cannot be returned or refunded unless they are faulty or incorrect:

Personalised or custom-made products.

Gift cards.

Digital products or downloadable content.

Clearance or final sale items (where clearly marked).

Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We may request photos to help resolve the issue quickly.

Once confirmed, we will offer a replacement, repair (where appropriate), or a full refund, including any applicable shipping costs.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been started or dispatched. Once an order has bee started, it must be returned in accordance with this policy.

How to Request a Return

To request a return or report an issue with your order, please contact us with:

Your order number.

A brief description of the issue.

Photos (if the item is damaged or incorrect).

Email: stableandstitch@gmail.com

We aim to respond to all enquiries within 2 business days.

Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws. If you are purchasing from the UK, your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain unaffected.